Changing or cancelling your plan

Only an Owner or Admin can change billing. Use Settings → Billing → Plans.

Upgrading

Pick a higher plan and complete the payment page. Your current plan keeps running, untouched, until the new one is authorised and paid. Closing the payment page, or a declined card, changes nothing: you stay where you were. When the new subscription activates, it takes over (plan, billing cycle and renewal date), the old subscription is cancelled, and any stores paused earlier come back up to the new limit.

Downgrading

Pick a lower paid plan. You authorise the new plan's payments now, but nothing changes until your current billing period ends. You keep your current plan and full access until then. At renewal, the lower plan's first payment is taken and the plan switches. If the lower plan allows fewer stores, the newest stores beyond the limit are paused, not deleted.

The payment page asks for a small authorisation (INR 1 or USD 1) that does not buy anything on its own. It is meant to be refunded to you automatically; if it has not reached you after a few days, contact support.

Downgrading to Starter is done with Cancel subscription.

Cancelling

Settings → Billing → Cancel subscription. Access continues until the end of the period you paid for, then the workspace moves to Starter. Cancelling also cancels any pending upgrade or downgrade, so nothing is charged later. You can subscribe again at any time from the Plans page. If you subscribe again while paid days remain, the new plan starts when they end, so you are not charged twice for the same days; choosing a higher plan than the one you paid for also offers Start now, which charges you today and replaces the remaining days.

If a payment fails

The workspace stays on its paid plan for a 7-day grace period while the payment is retried. You get an email. Fix your payment method in that time. If the payment still has not gone through, the workspace moves to Starter and extra stores are paused.

Monthly and annual

Annual billing costs about ten months for twelve. The Plans page shows the price for each plan and billing cycle, before GST. Customers in India pay an extra 18% GST.

Questions about a charge

Contact support with the date and the amount. Invoices are in Settings → Billing. See Invoices, GST and billing details.